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We will gladly refund any item if you change your mind. All products for return must be unopened and in it's original state. Mother Earth Designs, Inc. is not responsible for shipping charges incurred on refunds or exchanges if the error is not ours and a 15% restocking fee will apply. You are protected from all manufacturer’s defects for 30 days from the purchase date. If you find a defect, please contact us within this 30 day period ( 800.344.2072 ). Any Mother Earth Pillow® or product we offer will be replaced or a refund will be made if defective. Shipping charges incurred in case of manufacturer's defects will be covered by Mother Earth Designs, INC. Your satisfaction is our priority and the bottom line is that we want you to enjoy the products we offer.
1. Please call 800.344.2072 to discuss your concern and determine the best or next recourse and action to take.
2. An authorization code must be obtained from our office PRIOR to returning any products, whether you change your mind OR for manufacturer's defects.
3. We will only assure refunds when these steps are followed.
4. Pillows that have been over-heated cannot be replaced. New inner 'naked' pillows can be purchased to replace any pillows that have been damaged by over-heating or 'hot-spots' in your microwave.
Call 800-344-2072 to purchase a 'naked' pillow. see 'heating instructions'... |
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© Copyright 1995-2012 Mother Earth Designs, Inc. Any use or reproduction of these contents without the prior consent of Mother Earth Designs, Inc. is strictly prohibited.
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